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Holiday Heroes - Let us make your holidays brighter.

Frequently Asked Questions

Q. Do you use nails or staples on our house or business?

A. No, we have plastic clips that attach between the house and the shingles.

Q. Do you provide the lights?

A. Yes! You never have to buy or store lights ever again. We put the lights up and take them down.

Q. Would you use our lights if we have them?

A. Yes, but we’d rather use our lights, to save time untangling and we know they are in perfect working condition.

Q. What happens if a strand of lights goes out?

A. We will come and fix your lights within 24 hours.

Q. How many years have you been designing and installing Christmas lights?

A. Holiday Heroes has been decorating homes and businesses since 2004.

Q. Does Holiday Heroes carry liability insurance specifically designed for Christmas decorating?

A. Holiday Heroes are trained, insured professionals.

Q. How much will it cost us to have our decorations installed and taken down?

A. Each installation is customized to the property. Each proposal is presented with a number of options allowing you to choose the best package for your holiday season.

Q. Do we rent, lease or own the decorations?

A. All decorations are included in the each package. With Holiday Heroes, you’ll never own old, worn-out decoration again! With our program, the decorations are automatically replaced every year. So you will get BRAND NEW lights every year. This way you can have different designs every year.

Q. Is there a cost to store our lights for next year?

A. Storage and everything is included in each package.

Q. Is there a labor warranty just in case the lights stop working or there is a problem?

A. Holiday Heroes provides all maintenance with our service and products. We will also conduct proactive service visits throughout the holiday season to make sure your program looks like it did the day we installed it. If any thing were to happen with the lights, we have a 24 Hour Guarantee that we will be there to fix any problems within 24 hours.

Q. Will you install lights that we already own and can you store them as well?

A. No, we cannot warranty the quality or workmanship of lights we do not provide.

Q. Will we need to hire an electrician?

A. In most cases, no. But with larger installations, additional power sources may be needed.

Q. Do we need to be home for the installation?

A. Not for exterior installations. Our trained installation crews are efficient “elves”, and can complete an installation whether you are there or not.

Q. Who do we contact for service should there be a problem?

A. You will be provided with contact information to a Holiday Heroes representative. We also provide proactive service calls during the season.

Q. How far in advance do we need to contact you to get a bid and have the work done?

A. Contact Holiday Heroes as early as possible. The decorating season is short and so we book up fast.

Q. Can we determine the time that you take the decorations down?

A. Yes. Holiday Heroes will work with you to schedule installation and removal appointments that work for you!